Master Sommelier and accomplished leader with a decade long experience in the wine trade backed with expertise in beverage program development, budgeting, forecasting, supplier management, and staff leadership. Seasoned in continually increasing company sales service in line with changing markets and clients’ needs as well as managing company portfolio to essential standards, and in line with business requirements. Adept at providing support for key business initiatives that help to develop and market the business.
Spearheaded end-to-end functions pertaining to wine list development and buying for the hotel, Ormer restaurant, and Manetta’s bar. Design, develop, and implement robust strategies to increase revenue and streamline relevant activities in line with company policies and standards. Organise staff training and development sessions to improve employee skills and customer service knowledge, ensuring maximum productivity and guest satisfaction. Supervise beverage budgets and staff cost to reduce overheads and ensure completion of day-to-day tasks under strict financial constraints.